Refund policy

Returns

You may request a return within 30 days of receiving your order. The lamp must be unused and still in its original packaging.

How to start a return

Email support@hoverlume.com with your order number and the reason for the return. If the lamp arrived damaged or does not work, please provide photos or a short video. We will reply with the return instructions and the address to which the parcel should be sent.

Return shipping

The customer pays for return postage, unless the item is faulty, damaged, or not what was ordered. In that case, we will cover it. Please use a tracked shipping service and hold on to your proof of postage until the refund arrives.

Refunds

Once we receive your parcel, we will inspect it and email you the results. Approved refunds are issued to your original payment method within 7–10 business days. It may take your bank a few more days to show it.

Cancelling an order

You can cancel within 24 hours of placing the order by emailing support@hoverlume.com. Once an order has been sent for fulfillment, it cannot be canceled. However, you can return it under this policy.

Your rights

This policy does not affect your consumer rights under United States law.

Contact

Hoverlume, 2222 Florence Blvd, Omaha, NE 68110, United States · support@hoverlume.com · Mon–Fri 9:00 AM–6:00 PM ET. We respond within 24 hours on business days.