Shipping policy

Where we ship

We deliver to addresses within the United States.

Order processing

Orders are prepared within 1–2 business days (Monday to Friday). This can take a little longer at busy times and around public holidays.

Delivery time

Delivery takes 6–8 business days after dispatch, so most orders arrive 7–10 business days after they are placed. Weekends and public holidays are not considered business days. These times can change due to carriers and weather.

Shipping cost

Every order comes with free standard shipping. The final cost is always displayed at checkout before payment.

Tracking

We will email you a tracking link when your order ships. It may take a day or two for the first tracking update to appear.

Your address

Before paying, please check that your name, address, ZIP code, and phone number are correct. If something is wrong, email support@hoverlume.com right away. We cannot change the address once an order has been dispatched.

Late orders

If your order has not arrived 10 business days after you placed it, email support@hoverlume.com with your order number and we will look into it with the carrier.

Contact

Hoverlume, 2222 Florence Blvd, Omaha, NE 68110, United States · support@hoverlume.com · Mon–Fri 9:00 AM–6:00 PM ET.